View Replies (5)

slow optimizing main account and no response subaccounts

webcreator
Joomla extension question
Wednesday, 11 December 2019

I opened an account using the coupon code by Joomunited. I then purchased a additional $50 account.

This initial site running 28570h 00m 03s before finished that is 1190 Days and 10 Hours.

I am not getting the subaccounts to begin optimizing. Clicking optimize says it is starting, returned to extension dashboard and it no longer says optimizing. This is my second day attempting to get it to run.

I tried opening a ticket on Chrome and Firefox but the dropdown menu will not select an item.

Responses (5)

<img class="speedcache-lazy speedcache-lazy-hidden" height="160" width="160" src="data:image/jpg;base64,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" data-speedcachelazy-src="//cdn4.imagerecycle.com/images/discuss_avatar/988_db1a48f866890abf47430251462e582a.jpg" alt="damien@imagerecycle"/><noscript><img src="//cdn4.imagerecycle.com/images/discuss_avatar/988_db1a48f866890abf47430251462e582a.jpg" alt="damien@imagerecycle"/>

damien@imagerecycle

Accepted AnswerPending Moderation

Hi,

Could you please drop us a support ticket so our developer can check it out and fix this issue https://www.imagerecycle.com/my-account/support-ticket?

Best regards

more than a month ago
Joomla extension question
# 1

<img class="speedcache-lazy speedcache-lazy-hidden" height="128" width="128" src="data:image/png;base64,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" data-speedcachelazy-src="//cdn4.imagerecycle.com/media/com_easydiscuss/images/default_avatar.png" alt="webcreator"/><noscript><img src="//cdn4.imagerecycle.com/media/com_easydiscuss/images/default_avatar.png" alt="webcreator"/>

Accepted AnswerPending Moderation

I tried using the support form. The fields with the drop down menu does not allow selection. Leaving it blank is not an option. I tried Chrome and Firefox.

more than a month ago
Joomla extension question
# 2

<img class="speedcache-lazy speedcache-lazy-hidden" height="160" width="160" src="data:image/jpg;base64,/9j/4AAQSkZJRgABAQEAYABgAAD//gA7Q1JFQVRPUjogZ2QtanBlZyB2MS4wICh1c2luZyBJSkcgSlBFRyB2ODApLCBxdWFsaXR5ID0gMTAK/9sAQwBQNzxGPDJQRkFGWlVQX3jIgnhubnj1r7mRyP///////////////////////////////////////////////////9sAQwFVWlp4aXjrgoLr/////////////////////////////////////////////////////////////////////////8AAEQgAFAAUAwEiAAIRAQMRAf/EAB8AAAEFAQEBAQEBAAAAAAAAAAABAgMEBQYHCAkKC//EALUQAAIBAwMCBAMFBQQEAAABfQECAwAEEQUSITFBBhNRYQcicRQygZGhCCNCscEVUtHwJDNicoIJChYXGBkaJSYnKCkqNDU2Nzg5OkNERUZHSElKU1RVVldYWVpjZGVmZ2hpanN0dXZ3eHl6g4SFhoeIiYqSk5SVlpeYmZqio6Slpqeoqaqys7S1tre4ubrCw8TFxsfIycrS09TV1tfY2drh4uPk5ebn6Onq8fLz9PX29/j5+v/EAB8BAAMBAQEBAQEBAQEAAAAAAAABAgMEBQYHCAkKC//EALURAAIBAgQEAwQHBQQEAAECdwABAgMRBAUhMQYSQVEHYXETIjKBCBRCkaGxwQkjM1LwFWJy0QoWJDThJfEXGBkaJicoKSo1Njc4OTpDREVGR0hJSlNUVVZXWFlaY2RlZmdoaWpzdHV2d3h5eoKDhIWGh4iJipKTlJWWl5iZmqKjpKWmp6ipqrKztLW2t7i5usLDxMXGx8jJytLT1NXW19jZ2uLj5OXm5+jp6vLz9PX29/j5+v/aAAwDAQACEQMRAD8AnkcRrnGSeAKh/egbt4YdxSzupIXOSDkimfu+hBwOc0hos4opFcONynIopiKzgEnPc0yEktyelFFAFteRmiiimB//2Q==" data-speedcachelazy-src="//cdn4.imagerecycle.com/images/discuss_avatar/988_db1a48f866890abf47430251462e582a.jpg" alt="damien@imagerecycle"/><noscript><img src="//cdn4.imagerecycle.com/images/discuss_avatar/988_db1a48f866890abf47430251462e582a.jpg" alt="damien@imagerecycle"/>

damien@imagerecycle

Accepted AnswerPending Moderation

Oh, we are going to fix it.
But you shoud be able to submit a ticket even without filling these fields.

Best regards

more than a month ago
Joomla extension question
# 3

<img class="speedcache-lazy speedcache-lazy-hidden" height="128" width="128" src="data:image/png;base64,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" data-speedcachelazy-src="//cdn4.imagerecycle.com/media/com_easydiscuss/images/default_avatar.png" alt="webcreator"/><noscript><img src="//cdn4.imagerecycle.com/media/com_easydiscuss/images/default_avatar.png" alt="webcreator"/>

Accepted AnswerPending Moderation

No. the fields have an * for required.

more than a month ago
Joomla extension question
# 4

<img class="speedcache-lazy speedcache-lazy-hidden" height="160" width="160" src="data:image/jpg;base64,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" data-speedcachelazy-src="//cdn4.imagerecycle.com/images/discuss_avatar/988_db1a48f866890abf47430251462e582a.jpg" alt="damien@imagerecycle"/><noscript><img src="//cdn4.imagerecycle.com/images/discuss_avatar/988_db1a48f866890abf47430251462e582a.jpg" alt="damien@imagerecycle"/>

damien@imagerecycle

Accepted AnswerPending Moderation

I have created the ticket for you: https://www.imagerecycle.com/my-account/support-ticket/joomla-support/tickets/manager?msg=&start=1
Please add any other information that might help our developer.

Best regards

Damien

more than a month ago
Joomla extension question
# 5

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