Dear support team this evening I tried to resize some images in your website, but could not drag and drop images into the uploader. I had the following payment transaction: fre. 24. nov. 2017 03:38:20 GMT-08:00 Transaktionsnr.: 4962803353477750D ...

Ran out of quota on the trial and purchased some but not sure how to get it going again. Is it automatic? I'm not seeing any progress bar suggesting that it is in progress....

Ich habe am 09.02.18 von Image Recycle "3gb img-one-time" für 20$ gekauft. Paypal hat mir die Transaction an payment@image-recycle.com am 13.02.18 bestätigt. Dieser Kauf wird aber in meinem Konto nicht angezeigt. Das Plugin funktioniert ni...

Hi, yesterday I updated my joomla website to the last version (the following are the parameters reported in the backend: Joomla version : 3.8.4 Imagerecycle version : 2.0.13 Php version : 7.0.12) Now for some reason if I upload a new image (any...

Hi, is there a way to exclude a subfolder of "images" folder in Joomla ? For some reason if I optimize the images forming a "Unite Revolution Slider" which I imported from my localhost testing environment, the slider itself stops ...

What is the maximum pdf file size allowed for optimisation? When I try to optimize a pdf file via my WP plugin, for larger Pdf's, it says "not allowed". Then I have tried to do the optimization with your online upload tool, but it didnt wor...

Hello Is there a manual describing the the best way how to configure the following options for the extension after installing: Use with caution!Resize all images regarding the max specified size ie. if 1600px the max width image size will be 16...

I have just bought extra quota, but no result I put the key from the invoice into the api-key field. Stupid!Can you give me the API key for me again? And can you tell me where i put the key for the extra quota?Greetings Adrie van Wijk...

Hi, after install the component it doesn't appears nothing in the Parameters, Advanced configuration of the component....

Optimization has been disabled due to errors on first run. How do I re-enable optimization please?Colinloc...

Im on trial. How to use trial feature on shopify. I recently installed it on my shopify store and its showing me the bill...

Hi,I meet some issues with the component. After to have optimized all images I found that some images have increased in dimension (screenshot 1, 2, 3), a lot of images appears as optimized to 0% (screenshot 4) but after to have reverse them it's ...

Hi thereI just optimized some images on a site that seems to have cloudflare associated with it (because when I Purge the W3 Cache, it connect to cloudflare and says that it could take 48 hours)So in the dashboard there are a few things happ...

Hi, I have signed up for a trial account 2 days ago, and tried resizing a few files and every thing looked great. So today I have tried to resize some more files and tried to download a zip file, but unfortunately I am not able to open the zip file ...

I ordered and installed Image Recycle few days ago and it was simple. Uploaded and it installed and started processing images immediately almost by itself. It ran thru my quota. I added another quota today but it will not process. In the credential...

In the Component Management I see quite often that a lot of images are not processed and I need to do this manually. Do you have an idea whats wrong and what settings I should do?Cheers Carsten...

I use joomla virtuemart and all the images are not up to 2,000. Is the 10$ a one-off payment or do I need to pay monthly? Secondly, since the images on the website is not up to 10,000 images, can I use the account in another website until I use up th...

We use Community Builder (CB) to store images in the image directory as a separate sub-directory. That works great except when an image is used in emails.Here's our problem, because we display an image in an email based on the filename stored in...

How many pictures can I optimize initially? After the trial, do my pictures un optimize or is the trial version a permanent solution and I buy credits for ongoing photos? Looking to optimize but don't want to invest too much time into this if in 15...